john@mavin.com
FAQs
This is a few of the common questions we receive, if you have a specific question, just give us a call at 888-756-2846 ( 888-75-MAVIN ) or sent an email to mavin@mavin.com we will try to response as soon as we can.
Q: Is the a minimum order requirement for the site?
A: Yes, in order to cover the cost of doing business, we have a small $9.50 minimum order requirement. Shipping is not included as a part of that minimum buy.
Q: How long will it take to receive my order
A: We ship as quickly as possible. Normally that is with in One (1) business day. The only exception is an item that requires special handling or shipping.
Q: What hours are you available for Customer Questions or Contact?
A: Our normal hours are M-F 9AM to 5PM Eastern Time for phone contact. But we do monitor and try to answer emails after hours
Q: How often do you get new products in?
A: It varies, being a surplus dealer, there is no set time, or source.
Q: What do I do if I have a problem with an order?
A: Simple, send an email to mavin@mavin.com, or give us a call at 423-746-2846, we're happy to try and work things out with you.
Q: What is your return policy?
A: I can only give you a general answer since the type of item we carry varies greatly, in general you can return your item within 30 days of the purchase. The item must be in the original condition as it was received and in the original packaging. Again due to the nature of the items we carry this might not always be true, some surplus items listed may be sold AS IS WHERE IS, meaning you buy it it is yours we don't want and will not accept it back. In those cases the specific item page will detail that information.
Q: What is your warranty policy on items?
A: Again due to the nature of the items we stock this can vary, in general all items unless noted otherwise have a DOA warranty, meaning if you get a dead item, we replace it. Any specific warranty other than this general warranty will be covered on the specific listing page for the item. If none is listed it falls into the general warranty policy as I just detailed.